Terms & Conditions

Property and Cancellation Policies

Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:

• If the guest cancels more than 60 days in advance, the total amount of the reservation will be refunded. 
• If the guest cancels less than 60 days in advance, the 100% payment is non-refundable. 
• If the guest arrives and decides to leave early, the nights not spent are non-refundable
• In case of a no-show, the total price of the reservation will be charged and is non- refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest must send a cancellation request stating the reservation number via email to the following address: ozzyvillas@gmail.com
• All cancellations are confirmed via email immediately after the reservation has been canceled. 

Terms and Conditions

Damages: During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to staff will be expected of any damages or breakages in the apartment.You (The Tenant) is financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party negligent actions and behavior. A summary check will be made of the apartment check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the apartment is expected.

Ozzy Phangan can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.  Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the apartment is in good order and the company does not have any claims. The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.